Privacy Policy

1. Introduction

This Privacy Policy explains how NutriAI Food Pharmacist (“NutriAI”, “we”, “us”, or “our”) handles information when you access or use our website, applications, and related services (collectively, the “Services”). We take privacy seriously and aim to be transparent about our practices.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect

Depending on how you interact with NutriAI, we may collect the following categories of information:

• Account and contact information, such as your name, email address, and login details when you create an account.
• Usage information, including pages visited, features used, time spent, approximate location based on IP address, and device/browser information.
• Content you provide, such as messages, prompts, and other text you enter into the chat, tools, or forms.
• Technical logs, including IP address, device identifiers, error logs, and performance data used for security and reliability.

We do not intend to collect sensitive identifiers (such as government ID numbers or full payment card data) through the core NutriAI experience. Please avoid sharing highly sensitive information unless it is strictly necessary and you understand the risks.

3. How We Use Information

We use the information we collect for purposes such as:

• Providing, customizing, and maintaining the Services.
• Responding to your requests, questions, and feedback.
• Improving and developing new features, models, and user experiences.
• Monitoring performance, preventing abuse, and enhancing security.
• Complying with legal obligations and enforcing our Terms & Conditions.
• Communicating with you about updates, changes, or important notices related to the Services.

4. Legal Bases for Processing (Where Applicable)

Where data protection laws require a legal basis (for example, in the European Economic Area or United Kingdom), we rely on one or more of the following bases:

• Your consent, when you choose to provide information or opt in to specific features.
• Performance of a contract, when processing is necessary to provide the Services you request.
• Legitimate interests, such as improving our products, ensuring security, and preventing misuse, in ways that do not override your rights and freedoms.
• Compliance with legal obligations, when we are required to process data to meet applicable laws or regulatory requirements.

5. Information Sharing

We may share information in the following limited situations:

• Service providers that help us operate the Services (for example, hosting providers, analytics services, or email delivery tools) under appropriate confidentiality and security commitments.
• Legal and safety purposes, such as responding to lawful requests from authorities, enforcing our terms, or protecting the rights, property, or safety of NutriAI, our users, or others.
• Business transfers, in connection with a merger, acquisition, or sale of all or part of our assets, where permitted by law.

We do not sell your personal information in the sense of exchanging it for money. If our practices change, we will update this Privacy Policy and, where required, provide additional notice or choices.

6. Data Retention

We retain information for as long as reasonably necessary to operate the Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on factors such as the type of data, the nature of our relationship with you, and applicable legal requirements.

When information is no longer needed, we aim to delete it or anonymize it in a secure manner.

7. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as the right to:

• Access a copy of information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of certain information, subject to legal exceptions.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

8. Security

We implement reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be fully secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

9. Children’s Privacy

The Services are not directed to children under the age of 16 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

10. International Data Transfers

Information may be stored and processed in countries other than the one where you live, which may have different data protection laws. Where required, we take steps to ensure that appropriate safeguards are in place when transferring information across borders.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of the page and may provide additional notice where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us using the support or contact details provided in the NutriAI application or on our website.